> ## Documentation Index
> Fetch the complete documentation index at: https://docs.synq.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Monitor feedback

Monitor feedback allows you to provide input on detected anomalies so our model can learn from your business context and reduce false positives over time.

<img src="https://mintcdn.com/synq-15/r58ugMZNrH_lXXTn/images/monitors/feedback3.png?fit=max&auto=format&n=r58ugMZNrH_lXXTn&q=85&s=b0b1c4878e85832122df2d6579686978" alt="title" width="1846" height="996" data-path="images/monitors/feedback3.png" />

When you update the status of an issue, you can choose from five available statuses. Only **Expected** changes the behavior of the model; the other statuses are primarily informational for cross-team communication.

## Status Types

### **Investigating** (Informational)

Use when you or your team are actively looking into the issue.

* **Effect:** No change to the model.
* **Example:** You want to communicate that the issue is being worked on to avoid duplicate investigations by other team members.

### **Expected** (Model-Affecting)

Use when the new value was expected and should no longer be flagged as an anomaly.

* **Effect:** The anomaly will be added to the model's training dataset during the next update, and thresholds will adjust to prevent similar false positives in the future.
* **Example:** You increased a metric intentionally (e.g., a new product launch spiked signups).

### **Fixed** (Informational)

Use when you have taken action to resolve the underlying issue and expect the monitor to succeed on the next run.

* **Effect:** No change to the model. By default, the issue will remain flagged until it passes at the infrastructure level (monitor falls back within threshold, transformation layer test passes, etc.).
* **Example:** Missing events in a table were restored and you expect the next run to succeed.

> **Workspace Settings:**\
> If **Fixed** is enabled under *Workspace Settings → Resolved Issue Statuses*, the issue will be immediately removed from triage and moved to a non-error state — even if it is not yet resolved at the infrastructure level.\
> **Recommended:** Keep this **unchecked** so the issue stays in error state until technically resolved.

### **No Action Needed** (Informational)

Use when no action is required and the issue will resolve itself on the next run.

* **Effect:** No change to the model.
* **Example:** A temporary data delay that you know will catch up in the next scheduled run.

### **Reset**

Use to revert a previously set status (especially *Expected*) so that the issue returns to triage and can be investigated again.

* **Effect:** Any model adjustments made due to marking as *Expected* will be undone, ensuring the monitor continues to flag this type of anomaly.
* **Example:** You initially marked an anomaly as expected, but later discovered it was a genuine issue and want the monitor to detect it again.

## Marking Statuses

You can set or change a status directly from the monitor view:

* **Investigating** – Marks the issue as being worked on.
* **Mark as Expected** – Flags the anomaly as expected and updates thresholds.
* **Mark as Fixed** – Indicates the issue has been resolved manually.
* **Mark as No Action Needed** – Indicates the issue requires no action and will self-resolve.
* **Reset Status** – Clears any previously set status so the issue is treated as new.

## Workspace Settings: Resolved Issue Statuses

Under **Workspace Settings → Resolved Issue Statuses**, you can configure which statuses automatically remove issues from triage.

<img src="https://mintcdn.com/synq-15/r58ugMZNrH_lXXTn/images/monitors/feedback4.png?fit=max&auto=format&n=r58ugMZNrH_lXXTn&q=85&s=f2df9636b49fb494d1f4fa974c856f43" alt="title" width="2684" height="838" data-path="images/monitors/feedback4.png" />

* **If checked:** The issue is immediately cleared from triage and marked non-error, regardless of whether the underlying infrastructure is still failing.
* **If unchecked (recommended for Fixed):** The issue will remain in error state until technically resolved (e.g., monitor passes, transformation layer test succeeds).

By combining **Expected** for model training with careful use of **Fixed**, **No Action Needed**, and **Investigating** for team communication, you can keep noise low while ensuring genuine issues are surfaced.
